FREQUENTLY ASKEDQUESTIONS

Once your order ships, you'll receive a tracking number via email. You can also track orders by logging into your account dashboard and viewing your order history. We provide real-time updates on your package's location and estimated delivery time.

Yes, we ship to over 25 countries worldwide. International shipping costs and delivery times vary by location. Duties and taxes may apply based on your country's regulations, which are the customer's responsibility.

Standard shipping takes 3-5 business days within the US. Express shipping takes 1-2 business days. International shipping typically takes 7-14 business days depending on the destination country and customs processing.

Address changes can be made within 2 hours of placing your order by contacting our customer service team. After this window, we cannot guarantee address changes as orders may have already been processed for shipping.

Yes, we offer free standard shipping on all orders over ₹5000 within India. For orders under ₹5000, standard shipping is ₹999. Express shipping rates apply regardless of order value.

If your package is lost or arrives damaged, please contact us immediately with your order number and photos if applicable. We'll work with our shipping partners to investigate and provide a replacement or full refund.

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. Contact our support team immediately if you need to make changes.

Yes, we offer same-day processing for an additional fee of ₹1200. This service is available for orders placed before 12 PM IST on business days. Contact our sales team to arrange expedited processing.

We offer a 30-day return policy for all products in original condition with tags attached. Items must be unworn and in their original packaging. Return shipping is free for orders over ₹5000, otherwise a ₹750 return shipping fee applies.

Log into your account and select 'Request Return' from your order history, or contact our customer service team. We'll provide a prepaid return label and detailed instructions for packaging your items.

Yes, exchanges are available for the same item in a different size or color, subject to availability. The exchange process takes 3-5 business days once we receive your original item.

Refunds are processed within 3-5 business days after we receive and inspect your returned items. The refund will appear on your original payment method within 5-10 business days, depending on your bank or credit card company.

For hygiene reasons, underwear, swimwear, and personalized items cannot be returned unless defective. All other items can be returned within 30 days in original condition.

If you received an incorrect item, please contact us immediately. We'll arrange for the correct item to be sent and provide a prepaid return label for the incorrect item at no cost to you.

All products come with manufacturer warranty coverage. We also offer extended warranty options for additional protection. Warranty terms vary by product category and brand - specific details are available on each product page.

Each product comes with detailed care instructions. Generally, we recommend dry cleaning for luxury items, cold water washing for casual wear, and proper storage on hangers. Specific care guides are included with each purchase.

Yes, we guarantee 100% authentic products. We work directly with authorized distributors and maintain strict quality control measures. Every item includes authenticity verification and we offer a money-back guarantee on authenticity.

Yes, we offer volume discounts for bulk orders starting at 10+ pieces. Corporate clients receive additional benefits including dedicated account management and custom invoicing. Contact our sales team for personalized pricing.

Each product page includes a detailed size chart and fit guide. We also offer virtual fitting consultations and have a generous exchange policy if the fit isn't perfect. Our customer service team can provide personalized sizing advice.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options through Klarna and Afterpay. All transactions are secured with SSL encryption.

You can create an account during checkout or by clicking 'Sign Up' at the top of any page. Account benefits include order tracking, faster checkout, exclusive offers, and access to your purchase history and rewards points.

Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store credit card details on our servers and comply with all data protection regulations including GDPR and CCPA.

Our headquarters and flagship showroom are located at 123 Innovation Drive, San Francisco, CA 94105. We also have seasonal pop-up locations in major cities. Visit our store locator for current locations and hours.

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